Walther Präzision Produktpalette

FAQ - immediate assistance

Questions about service/returns

What should be considered when returning goods?

  • Please fill in the Return bill of lading completely and enclose with the goods.
  • Delivery address: Carl Kurt Walther GmbH & Co. KG, Westfalenstraße 2, 42781 Haan, Germany.

What should be considered when returning used / contaminated fittings?

  • Please fill in the Return bill of lading completely and enclose with the goods.
  • Delivery address: Carl Kurt Walther GmbH & Co. KG, Westfalenstraße 2, 42781 Haan, Germany.
  • Clean goods of any pollutants.
  • Enclose safety data sheet!

What are the fees for inspections of returns?

As a rule, inspections done along with a cost estimate are usually free of charge.

Did you order the wrong parts?

  • Please fill in the Return bill of lading completely and enclose with the goods.
  • Delivery address: Carl Kurt Walther GmbH & Co. KG, Westfalenstraße 2, 42781 Haan, Germany.
  • Please contact your office-based sales representative (see order documents).
  • Processing costs may apply.

    Does WALTHER provide on-site services?

    Yes, this includes, for example:

    • Consulting services by our field service or product specialists directly from the principal company
    • Repair and maintenance services
    • Training measures

    How long is the delivery time for catalogue goods?

    We usually deliver goods from the catalogue within a few working days. In individual cases, our telephone sales on the telephone number: +49 (0) 2129/567-405 can quickly give you concrete information.

    How do I find the prices for catalogue goods?

    Please ask for our price list or contact our telephone sales on the telephone number: +49 (0) 2129/567-405.

    How can I make changes in my order?

    Order changes are possible in written form at any time. Depending on the type of order change and also the stage of the order process, order changes unfortunately cannot always be carried out free of charge. Please contact our telephone sales for change requests as quickly as possible on the telephone number: +49 (0) 2129/567-405.

    Can I get information on catalogue merchandise over the phone?

    Yes, our telephone sales is available during our normal office hours as your competent partner on the telephone number: +49 (0) 2129/567-405.

    What has to be considered regarding the design and operation of quick connect couplings?

    WALTHER-PRÄZISION - quick coupling systems are designed by experts for the application in professional environments and are characterized by their robustness and well thought-out design. For the safe operation of correctly dimensioned connecting systems the usual technical rules apply. You will find detailed information under „Safety Instructions“.